(602) 275-3473 | 6101 E Van Buren St, Phoenix, AZ 85008 info@hallofflame.org

Frequently Asked Questions

What time are you open?

The museum is open to visitors Tuesday – Saturday, 10am to 6pm with last admission being at 5pm

How much does it cost to visit the museum?

Admission costs vary by age:

Adults – $17.00

Seniors (62+) and Students (6-17) – $15.00

Children (3-5) – $10.00

Under 3 – FREE

Special rates are available for groups of 10 or more. Please call at least 24hrs. prior to your planned visit to reserve your pricing.

How big is the museum?

The Hall of Flame is over 35,000 square feet. It contains four large main galleries, one smaller secondary gallery, a theater, and the National Hall of Heroes.

Is parking available?
  • The museum offers free parking to all visitors in the lot located to the south of the main building.
  • The parking lot is secure and monitored 24/7 for the safety of all staff and patrons.
Is the museum wheelchair accessible?

Our museum is wheelchair accessible.

In July of 2022, the Hall of Flame Museum hosted the “motor rally” portion of the National Veterans Wheelchair Games. The National Veterans Wheelchair Games is the world’s largest annual wheelchair sports event solely for military veterans from around the United States. Every year, hundreds of American heroes from World War II, the Korean War, the Vietnam War, the Gulf War, and the post-9/11 era compete in this celebration of courage and camaraderie.

Can I bring my dog/pet into the museum?

We do not allow personal pets. However, service animals specifically trained to assist an individual with a disability are welcome.

Please read the following from the Americans with Disabilities Act for further information on service animal qualifications:

  • Starting on March 15th, 2011, only canines are recognized as service animals under the ADA titles II and III.
  • Service animals are defined as canines which are individually trained to perform work or do tasks for folks who have disabilities.
    • Instances of this type of tasks or work includes guiding individuals who are blind, pulling a wheelchair, alerting those who are deaf, protecting and alerting someone who’s experiencing a seizure, reminding someone who has mental illness to ingest prescribed meds, calming someone who has PTSD during his/her anxiety attack, or doing other tasks.
  • Service animals have to be leashed, harnessed, or tethered, unless those devices interfere with a service animal’s work or the person’s disability prevents the use of those devices, under the Americans with Disabilities Act.
  • Dogs whose only function includes providing emotional support or comfort don’t qualify as service animals under the Americans with Disabilities Act.
Can we bring in our own snacks?

You are welcome to bring your own snacks and drinks.

However, snacks and drinks (other than water) are not permitted in the museum galleries.

  • We have limited seating in our gift shop and out in front of the museum where snacks and drinks may be enjoyed.
  • We also have a covered ramada with picnic tables located outside of the museum that are available on a first come first serve basis.
Are bags/backpacks allowed?
  • Purses and childcare bags are allowed.
  • We ask that large backpacks and suitcases be left in vehicles. If that is not possible, please let a front desk docent know and we will be happy to store your belongings in a secure location in the main office.

 

Can I book the museum for my child's birthday party?

Unfortunately, we no longer have the space or supplies to host children’s birthday parties.

  • If you would still like to hold a birthday celebration for your child at the museum, we suggest booking a group tour.
  • We have a covered ramada with picnic tables located outside of the museum (available on a first come first serve basis) available for your birthday celebration. Here you can serve lunch/dinner, cake, ice cream, and open presents. You are permitted to put up decorations at the ramada, we simply ask that all decorations and supplies are taken down and that ALL trash and other unwanted items are placed in the museum-provided trash receptacle before leaving.
  • The birthday individual will also be presented with a special “Happy Birthday” fire helmet upon entry to the museum.
What is the museum's policy on tobacco products?
  • Smoking of any kind (including vaping) is not allowed inside the museum
  • Chewing tobacco is also prohibited inside the museum
  • If you would like to smoke, please step outside to do so
    • State law requires persons to refrain from smoking within 30 feet of a building entrance
    • See a docent for information on designated smoking areas
Are we allowed to take pictures?

Yes. We encourage all of our guests to take pictures and post them to their social media or to our Google Business page.

We simply ask when doing so that you respect the barriers put up around the exhibits (these are there to protect them from wear and damage), as well as other guests.

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(602) 275-3473